Barbara Luciani joined the SMB team in January 2021 and brings with her 25 years of experience in project management and human resources. Her introduction to franchising was back in 2009 when working for a client of SMB who wanted to franchise their small business. Barbara worked with them to establish policies and procedures that would make the transition to franchising a smooth one. Barbara has assisted with supporting SMB clients at several networking and franchise expo events over the last several years as well.
Barbara was a small business owner herself with extensive experience in operations, personnel, and financial management. Her experience includes managing employee evaluations, budgeting, cash management, and creating train-the-trainer programs.
Barbara holds a Bachelor’s degree in Psychology and a Master’s degree in Human Resources. She obtained her Certified Franchise Executive (CFE) in 2024. She enjoys working with franchisors to get them up and running with a clear focus on successful outcomes.